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NAFDAC Transforms Public Sector Collaboration and Security with
Microsoft 365
Business Problem
Fragmented legacy systems and disconnected productivity tools slowed operations, weakened collaboration, and increased compliance and security risks. NAFDAC needed a secure, compliant, and unified modern workplace to support its expanding regulatory responsibilities.
Solution Area
Modern Work
Partner
Reliance Infosystems
Industry
Healthcare & Consumer Goods
Region
Lagos, Nigeria
Business Problem
Fragmented legacy systems and disconnected productivity tools slowed operations, weakened collaboration, and increased compliance and security risks. NAFDAC needed a secure, compliant, and unified modern workplace to support its expanding regulatory responsibilities.
Solution Area
Modern Work
Partner
Reliance Infosystems
Industry
Healthcare & Consumer Goods
Region/Country
Lagos, Nigeria
Business Problem
As Nigeria’s national regulatory authority, NAFDAC plays a critical role in public health through the oversight of food, drugs, and consumer goods. However, the agency’s operations were constrained by fragmented systems and manual workflows. A hosted Exchange environment, legacy productivity tools, and disjointed file storage limited collaboration, delayed decision-making, and exposed the agency to security risks. With growing responsibilities and evolving digital policy requirements, NAFDAC required a secure, scalable, and fully integrated solution that would unify its communication, improve efficiency, and ensure regulatory compliance.
Solutions Deployed
Reliance Infosystems designed and deployed the following solutions that transformed how NAFDAC manages its operations.
Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
Microsoft Defender for Office 365
Microsoft Entra ID
Microsoft Compliance Manager & Secure Score
AI Integration
Through Microsoft Defender for Office 365, the project leveraged AI-powered threat detection to proactively monitor, detect, and respond to phishing, malware, BEC, and zero-day threats. Automated investigation and response (AIR) capabilities significantly reduced manual IT workloads and improved resolution times. This AI-enhanced defense mechanism reinforced NAFDAC’s Zero Trust strategy and created a cybersecurity foundation that is secure enough to scale with future innovations like Microsoft 365 Copilot.
Architecture and Services
Reliance Infosystems led a seamless transition from siloed on-prem systems to Microsoft 365’s secure cloud environment. Exchange Online replaced the hosted email setup; SharePoint and OneDrive unified document management, and Teams streamlined internal communication. Security and compliance were enhanced through Defender for Office 365, Microsoft Entra ID for access controls, and Compliance Manager. Additionally, hands-on adoption and change management programs were executed to ensure high user engagement, operational continuity, and sustainable transformation.
Reliance
Differentiation
Reliance Infosystems delivered an end-to-end public sector transformation by aligning Microsoft technology with NAFDAC’s mission-critical workflows. The team provided expert deployment of Microsoft 365 workloads, guided the adoption of secure collaboration tools, and ensured full compliance with Nigeria’s Data Protection Act. Through deep domain knowledge and proactive change management, Reliance ensured the project not only succeeded technically but also led to cultural and operational improvements across the agency.
Business and Community Impact
Business Impact
- 30% cost savings by eliminating third-party tools and hosted environments
- Improved compliance posture, with secure data residency in Microsoft Cloud
- Faster communication and decision-making through Teams and SharePoint
- Enhanced productivity and operational continuity across regulatory units
Community & Societal Impact
The transformation improved public health response time through faster internal communication and secure access to data. Staff across regional offices benefited from digital upskilling, improving service delivery. Paper usage and on-prem power consumption were reduced, contributing to environmental sustainability. Most notably, the project aligned with Nigeria’s Data Protection Act, setting a model for digital governance in the public sector.
Joint Partnerships
This project was fully delivered by Reliance Infosystems, leveraging Microsoft technologies to design, implement, and support a secure, compliant, and scalable modern workplace for NAFDAC.
Microsoft Resources and Support Utilized
This implementation was supported through Microsoft’s modern work enablement playbooks and technical engagement with Microsoft Partner Technical Architects (PTAs), who provided strategic insight into secure deployment and compliance.
Customer Feedback
NAFDAC’s operations were previously slowed by manual processes, disjointed communication, and fragmented tools. Reliance Infosystems helped us consolidate and modernize our environment using Microsoft 365. Today, we are more secure, compliant, and operationally efficient across all departments.— Mr. Oluwafemi Balogun,
Deputy Director / Head, ICT Directorate, National Agency for Food and Drug Administration and Control (NAFDAC)
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